Terms of Service

The agreement between you and Opsight HQ, in plain English

What You're Agreeing To

→Use Opsight HQ to improve your sales, not for anything illegal or harmful
→Pay for your subscription on time (we'll remind you)
→Your content is yours, our platform is ours
→We'll do our best, but can't guarantee perfection

How We Use Your Sales Data

Your sales data is the foundation of personalized coaching. Here's our commitment:

What We Do With Your Data

✓Personalize Sage's coaching to your specific patterns
✓Track your progress and celebrate your wins
✓Identify opportunities in your pipeline
✓Generate insights specific to YOUR deals

What We NEVER Do

✗Aggregate your data with other users
✗Sell or share your information
✗Use your deals to train models for others
✗Let anyone else see your pipeline

Lite CRM Option: Don't have a CRM or can't connect your company's system? Use our built-in Lite CRM to manage your real deals directly in Opsight. Import deals from CSV or enter them manually - you'll get full Sage coaching on your actual pipeline. Perfect for solopreneurs or when IT won't approve integrations.

Using Opsight HQ

Who Can Use It

• You must be 18 or older
• You need authority to bind your company (if using for business)
• You can't be barred from using our services under any laws

Your Account

• Keep your login credentials secure (we can't see your password)
• You're responsible for all activity under your account
• One account per person (no sharing)
• Notify us immediately of any unauthorized access

Acceptable Use

Use Opsight HQ for its intended purpose: improving sales performance. Don't:

✗ Violate any laws or regulations
✗ Infringe on others' rights
✗ Upload malicious code or interfere with the service
✗ Scrape, reproduce, or redistribute our content
✗ Use it to spam or harass anyone

Team Accounts & Data Visibility

If you're part of a team account:

• Team managers can see deal data (what's in your pipeline)
• Team managers can view performance metrics and trends
• Team managers CANNOT read your Sage chat history
• Your coaching conversations with Sage remain private

Key Point: Managers see business data but not personal coaching conversations.

Payments & Billing

Subscription Plans

• Monthly or annual billing (save 20% annually!)
• Auto-renews unless you cancel
• Upgrade or downgrade anytime
• Changes take effect next billing cycle

Free Trial

• 14-day free trial for new users
• No credit card required to start
• Full access to all features
• Automatic conversion to paid plan after trial (with your consent)

Refunds

• 30-day money-back guarantee for new customers
• Pro-rated refunds for annual plans cancelled mid-term
• No refunds for monthly plans after billing date
• Contact support@opsight.com for refund requests

Failed Payments: We'll retry failed payments and notify you. After 3 attempts, your account may be suspended (but your data is safe).

Content & Intellectual Property

Your Content

• You own all data you upload (deals, metrics, etc.)
• You grant us license to use it to provide our services
• We won't sell or share your content with third parties
• You can export or delete your content anytime

Our Content

• Opsight HQ platform, Sage AI, and all features are our property
• You get a license to use them while subscribed
• Don't copy, modify, or reverse engineer our services
• "Opsight HQ" and "Sage" are our trademarks

Feedback

Love your ideas! If you send us suggestions, we can use them without compensation (but we'll credit you if we implement something cool).

Warranties & Liability

The Legal Bit: We provide Opsight HQ "as is" without warranties. We're not liable for indirect damages or lost profits. Our total liability is limited to what you paid us in the last 12 months.

What This Means

• We work hard to keep the service running smoothly
• Sometimes things break - we'll fix them ASAP
• Sage AI gives advice, but you make the decisions
• Back up important data (though we do too)

Cancellation & Termination

You Can Cancel

• Cancel anytime from your account settings
• Access continues until end of billing period
• Export your data before cancelling
• No cancellation fees ever

We May Terminate If

• You violate these terms repeatedly
• Payment fails after multiple attempts
• You engage in fraudulent activity
• Required by law

We'll always try to resolve issues first and give you time to export data.

Legal Stuff

•Governing Law: California, USA (without conflict provisions)
•Disputes: We'll try to resolve things amicably. If needed, binding arbitration in San Francisco.
•Changes: We may update these terms. We'll notify you of significant changes.
•Entire Agreement: These terms plus our Privacy Policy are the complete agreement.

Questions?

We're here to help clarify anything in these terms.

📧 Email: legal@opsight.com

💬 Support: support@opsight.com

📮 Mail: Opsight HQ, Legal Team, San Francisco, CA

By using Opsight HQ, you agree to these terms.

Effective Date: October 1, 2025

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